FAQs

Bugs, connection problems and interrupted games

7.1 What should I do if I encounter bugs, software, or system problems?

PartyBingo.com’s games and systems are thoroughly tried and tested before we release them. In the unlikely event that you encounter bugs, software, or system problems, please contact our Customer Care team. If a problem cannot be resolved immediately, the team will investigate the server's game logs. If something is found to be wrong, we will assess the problem, fix it, and compensate you accordingly.

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7.2 I was disconnected in the middle of a game. What should I do?

First, please log back in to your account. The disrupted game will appear as it was when you were disconnected, or, if you were cut off after submitting information, the next sequence or result will appear as it would have been had you not been disconnected. The system will automatically play any purchased cards for you in your absence, and deposit any winnings directly into your account.

If you continue to have problems, or feel concerned that something is wrong, please contact our Customer Care team.

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7.3 What happens if I lost money because of a game disconnection?

First, please log back in to the system. The disrupted game should appear as it was when you were disconnected, or if you cut off after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected. If you are not satisfied with the result, or feel that something is wrong, please report your concerns to our Customer Care team. We will investigate the situation fully and should we determine that you lost money because of a bug in our system (rather than because of general Internet disruptions), we will refund your losses to you immediately.

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