FAQs

U.S. Legislation FAQ

For our U.S. players:
PartyGaming has stopped taking wagers, or deposits intended for wagers, from our U.S. players due to legislation enacted by the United States Congress. For information about the impact this legislation will have on your ability to play on our sites, please read our FAQ for U.S. players.

For players outside the U.S.:
If you are a non-U.S. player, this act will not affect your enjoyment of our sites. Please read our FAQ for non-U.S. players.

At PartyBingo.com, we are committed to providing you with the best customer support in the online gaming industry. Here is a useful list of answers to your most frequently asked questions to supplement our live 24/7 help line.

Getting started and opening an account

• 1.1 What do I need to play at PartyBingo.com?
• 1.2 How do I register and open an account?
• 1.3 Is it free to open and maintain a PartyAccount?
• 1.4 Can I use the same account to Play For Free and Play For Real?
• 1.5 What do I do if I forget my PartyAccount name and/or password?
• 1.6 How do I report my PartyAccount lost or stolen?
• 1.7 How do I change my PartyAccount name and/or password?
• 1.8 How do I update my personal information?
• 1.9 Can I have more than one PartyAccount?
• 1.10 How do I close my PartyAccount?
• 1.11 How often must I log in to keep my PartyAccount open?
• 1.12 Why am I unable to close my PartyAccount?

How the games work

• 2.1 How do I play?
• 2.2 How is the prize money determined?
• 2.3 How do I get paid if I win?
• 2.4 What if there is more than one winner?
• 2.5 Can I change any of the settings on my screen?

Buying into a game

• 3.1 Where can I view my PartyAccount information?
• 3.2 How can I buy into a game?
• 3.3 Where can I see how much real money or play money I have in a game?
• 3.4 How do I exit the game and cash my money back in to my PartyAccount bankroll?

Play for free versus play for real modes

• 4.1 What is the difference between Play For Free and Play For Real modes?
• 4.2 Can I switch between Play For Free and Play For Real modes with the same PartyAccount?
• 4.3 Is the Play For Free and the Play For Real software the same?
• 4.4 How long can I Play For Free?

The Cashier, adding funds, and cashouts

Our transaction services are managed by Pay-Pro. For a list of frequently asked questions about this service, please follow the link below:

• 5.0 Read the complete Pay-Pro FAQ section

Bonus promotions and restrictions

• 6.1 What bonuses does PartyBingo.com offer?
• 6.2 I have a bonus code. How do I add my bonus amount to my account?
• 6.3 Are there any bonus restrictions before I withdraw my money?

Bugs, connection problems and interrupted games

• 7.1 What should I do if I encounter bugs, software or system problems?
• 7.2 I was disconnected in the middle of a game. What should I do?
• 7.3 What happens if I lost money because of a game or disconnection?

Fairness, security and legal issues

• 8.1 Are the games fair, random and tested?
• 8.2 Is PartyBingo.com licensed?
• 8.3 What are the game instructions and rules for each game?
• 8.4 Is my account secure?
• 8.5 Is it safe for me to send PartyBingo.com my personal and financial information through the Internet?
• 8.6 What are my privacy rights at PartyBingo.com?
• 8.7 Is it legal for me to play at PartyBingo.com?
• 8.8 Can I link to PartyBingo.com from my own webpage?
• 8.9 What are the terms and conditions of use that govern my PartyAccount?

Download user guide

• 9.1 What are the minimum system requirements for the download?
• 9.2 How large is the download file?
• 9.3 Can I download using a Macintosh?
• 9.4 How do I download the software using Microsoft Internet Explorer?
• 9.5 How do I download the software using Netscape Navigator?
• 9.6 I have downloaded the software but it didn't self-install or self-start, how do I find it on my computer to install and start it myself?
• 9.7 I have installed the software but how do I start it?

PartyBingo.com Loyalty

• 10.1 What is the Players Club?
• 10.2 How do I earn PartyPoints on PartyBingo.com?
• 10.3 When are the points calculated and added to my PartyPoints account?
• 10.4 Where can I find out how many PartyPoints I have earned?
• 10.5 What can I do with my PartyPoints?
• 10.6 What are the different levels of membership in the Players Club?
• 10.7 How do I move up a membership level?
• 10.8 How are PartyPoints calculated on PartyBingo.com?
• 10.9 Are any games on PartyBingo excluded from the Loyalty Program?
• 10.10 Do PartyPoints ever expire?

• English
• Deutsch
• Dansk
• Svenska

We are licensed and regulated by the Alderney Gambling Control Commission and the Government of Gibraltar, and our games are tested by iTech Labs, an independent tester of gaming and wagering devices to ensure that the games are fair and operate correctly.

• Terms and Conditions of Use
• Privacy Policy
• Cookie Policy

© 2009 WPC Productions Limited. All Rights Reserved.